Taking Care of the Goose

Remember Jack and the Beanstalk? Jack climbs the beanstalk, discovers the goose that lays the golden eggs, steals the goose, and escapes from the Giant who owns the goose. I bring this up because I think of companies a bit like organizations that manage geese. Each...

Looking Back in Time

I just got back from a trip to the Czech Republic. Prague, the capital, is a beautiful city and a big tourist attraction. I was last there 29 years ago, just a year after the people of the country threw off one-party communist rule and became democratic for the first...

The Game of College

This spring I found myself on beautiful college campuses going on tours with my two high school aged kids. The tour guides are invariably interesting and happy. They all want you to know why their school is the best. The campuses are beautiful, the food gourmet, and...

Confessions of an Impulse Buy

I’m not an impulse buyer. I’m that person who hangs on to something way past its useful date before I’m ready to spend money on its replacement. So, I surprised myself when I purchased a self-help book in December because it was discounted 60%. Who knew when this...

I Love Calling Customer Service

Just kidding! I generally dread calling customer service. You know the feeling when you brace yourself to press buttons, answer an automated voice asking why you’re calling, and finally talk to someone who may or may not be able to help you. But sometimes it’s really...